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Job Title:Switchboard Operator, Information Services - BILINGUAL
Reference #:Switchboard Operator
Supervisor: Telecommunications Coordinator
Salary:$20.68 to $25.41 per hour
Posted Date: 2018-04-17


§ Answer incoming calls and redirect to the appropriate person, department, or clinic.

§ Provide general information to external callers concerning the hospital services.

§ Direct and inform visitors to the appropriate clinics and hospital areas, and patient location

§ Assume custodial responsibility for packages and miscellaneous items delivered to the switchboard

§ Locate physicians and other personnel by pagers, cellular phones or various telephone calls.

§ Provide overhead paging of codes, emergencies, rounds and miscellaneous announcements.

§ Answer emergency phone and follow procedures in the event of alarms, codes, and stat calls.

§ Monitor the various alarm systems and notification panels and advise appropriate parties.

§ Respond to distress alarms (i.e. elevators)

§ Reset voice mail passwords

§ Maintain various databases in support of staff directories, phone/pager numbers, name display.

§ Update on-call lists with respect to changes in coverage.

§ Prepare incoming mail for the Finance Department.

§ Provide pocket pagers, servicing and administration.

§ Provide on-call coverage and carry pager


§ Police Record Check (PRC) (Essential)

§ Secondary school graduate (Essential)

§ Strong customer service orientation with good interpersonal skills (Essential)

§ Excellent organizational skills and attention to detail (Essential)

§ Comprehensively use software including databases (Essential)

§ Ability to work under pressure and multitask (Essential)

§ Bilingual (English/French) (Essential)

§ Work with minimal supervision, dependable and responsible (Essential)

§ Knowledge of hospital resources (Essential)

§ Knowledge of computer software (Microsoft Office Suite) (Essential)

§ Knowledge of Speech Attendant, Meridian Mail (Preferred)

* Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).

Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.

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