§ Answer incoming calls and redirect to the appropriate person, department, or clinic.
§ Provide general information to external callers concerning the hospital services.
§ Direct and inform visitors to the appropriate clinics and hospital areas, and patient location
§ Assume custodial responsibility for packages and miscellaneous items delivered to the switchboard
§ Locate physicians and other personnel by pagers, cellular phones or various telephone calls.
§ Provide overhead paging of codes, emergencies, rounds and miscellaneous announcements.
§ Answer emergency phone and follow procedures in the event of alarms, codes, and stat calls.
§ Monitor the various alarm systems and notification panels and advise appropriate parties.
§ Respond to distress alarms (i.e. elevators)
§ Reset voice mail passwords
§ Maintain various databases in support of staff directories, phone/pager numbers, name display.
§ Update on-call lists with respect to changes in coverage.
§ Prepare incoming mail for the Finance Department.
§ Provide pocket pagers, servicing and administration.
§ Provide on-call coverage and carry pager
§ Police Record Check (PRC) (Essential)
§ Secondary school graduate (Essential)
§ Strong customer service orientation with good interpersonal skills (Essential)
§ Excellent organizational skills and attention to detail (Essential)
§ Comprehensively use software including databases (Essential)
§ Ability to work under pressure and multitask (Essential)
§ Bilingual (English/French) (Essential)
§ Work with minimal supervision, dependable and responsible (Essential)
§ Knowledge of hospital resources (Essential)
§ Knowledge of computer software (Microsoft Office Suite) (Essential)
§ Knowledge of Speech Attendant, Meridian Mail (Preferred)
* Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).
Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.