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Community of Care

CHEO’s community of care extends well beyond Ottawa and into the broad geographic areas which it serves – including Eastern Ontario, Western Quebec, Nunavut and portions of Northern Ontario.

To provide such a broad range of services to such a broad service area, CHEO works closely with its support partners, care partners and research partners -- all critical to our success in providing the best care possible to children and youth.

Support Partners

  • Ronald McDonald House: Ottawa's Ronald McDonald House is a "Home-Away-From-Home" for families with children suffering from cancer or other serious illnesses being treated at the Children's Hospital of Eastern Ontario. Treatment of a sick child may take weeks, months or years and is very stressful for the child, the parents and the rest of the family, especially when they are miles from home.
  • Roger Neilson House: Roger Neilson House enriches the lives of children, youth and their families facing progressive life-limiting illnesses. Roger Neilson House was built in memory of Roger Neilson--Hockey Hall of Fame Coach and Member of the Order of Canada. It provides respite, end-of-life, transition to home support, pain and symptom management and bereavement care by ensuring individualized physical, emotional and spiritual support in a caring, compassionate and continuous learning environment.
  • Children’s Miracle Network: Children’s Miracle Network is an international non-profit organization that raises funds for more than 170 children’s hospitals, 14 of which are in Canada.
  • Compassionate Friends of Canada: Provides bereaved parents in Canada with resources to assist their journey through the grieving process. 

Care Partners

A key CHEO strength is its ability to unite community agencies and health care providers in a collective effort to improve the health care system for families and provide an integrated health solution. CHEO works closely and actively with:

Champlain Community Care Access Centre (CCAC)

The Champlain CCAC connects people with the care they need at home and in the community. They assess individual requirements and coordinate specialized support services from a range of health care professionals. They are one of 14 CCACs funded and legislated by the Ontario Ministry of Health and Long-Term Care.

For information about health and social services across the Champlain Region visit Champlain Health Line.

Community Hospital Emergency Departments

CHEO’s emergency department works closely with the emergency departments in the community hospitals in our region. CHEO paediatricians not only provide consultation and telephone advice but they share approaches to how common illnesses should be treated. These are called ‘clinical pathways’ and the CHEO way of treating asthma, bronchiolitis, croup, diarrhea and vomiting, and diabetes is now part of the professional development for emergency physicians and nurses across Eastern Ontario. 

Child and Youth Health Network for Eastern Ontario (CYHNEO)

Initiated and facilitated by CHEO since 1997, the CYHNEO brings together over 100 organizations from the key sectors that impact child and youth, including health and health care, social services, child care, child welfare, youth justice, education, recreation and children’s mental health. With representatives from across the disciplines and the counties, the CYHNEO brings a collective voice to address a broad range of health and system integration issue facing children and youth and their families. 

Parents Lifeline for Eastern Ontario (PLEO)

PLEO is a voluntary, non-profit self-help group to assist parents and families of children, youth and young adults being treated for mental illness. Members are not professionals and PLEO is not a therapy group. Instead, participants share and receive peer support and information, coming together either in person, over the phone, or on the internet. 

Public Health Units

Ontario’s Public Health Units have legislated responsibility for community health protection, disease and injury prevention, control of communicable diseases, family health services and a range of other public health services. They work locally with individuals and families of all ages, all abilities and from all cultures, as well as with the community and partner agencies, to promote and protect health and to prevent disease. Public health programs and services are delivered in a variety of settings including workplaces, day cares, schools, households, seniors’ care and health care facilities, and community spaces.

There are four Public Health Units that serve residents of Eastern Ontario:


CHEO works in partnership with many other organizations including: Children’s Aid Societies, School Boards, child and youth mental health and addictions agencies, community health centres and a range of other community services.

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